FirstPitch Pitching Machine...The Finest Pitching Machine on the Market Today!
FirstPitch warrants the operability of your pitching machine for 5 full years for residential use and for 1 full year for commercial use from the date of purchase. This warranty covers all mechanical and electrical parts against premature wear or failure, electrical malfunction, or accidental damage during reasonable normal use. Please note there is a 10% restocking fee for all returns.
Warranty Lengths
Pitching Machines: 5 year for residential use or 1 year for commercial use
Ball Feeders: 2 years for residential use or 1 year for commercial use
If any of our products fail to work as expected during the warranty period, please give us a call. We will first attempt to troubleshoot the problem over the phone. If that does not work, we will fix it or replace it (our decision) at no charge. The warranty does not cover regular wear and tear or misuse.
If a warranty repair is as simple as a part replacement, we will send you the new part for free. If the problem is more than something simple and we need to fix it, you will pay the shipping both ways. We will repair at no charge within 24 hours.
NOTE: Because tires and motors are wear items, they will be covered under the warranty as a pro-rated item. For example: If your motor goes out in 3 years you will receive 40% off of a new motor.
Our Guarantee
We know you will absolutely love your new pitching machine, but, if within 2 weeks you are not satisfied with your First Pitch Pitching Machine, we will refund your money. You must pay for shipping back to us and it must arrive at our warehouse in like-new condition. We will then refund your money minus shipping costs.